Terms of Service

Last updated: 14 July 2026

1. Acceptance of these Terms

These Terms of Service govern your use of Brave CRM, including the Brave CRM mobile app and the website at bravecrm.io (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you confirm that you have authority to accept these Terms for that organization.

2. The Service

Brave CRM is customer relationship management software for small businesses. It lets you and your team capture leads, manage contacts, schedule tasks and follow-ups, create quotations, invoices, and orders, record payments, log calls, and manage WhatsApp conversations with your customers. The Service is delivered through our mobile app and supporting cloud infrastructure.

3. Accounts and Eligibility

You must be at least 18 years old to use the Service. The Service is intended for business use and is not directed at children.

You sign in with your mobile number and a one-time password (OTP) sent by SMS. Keep OTPs confidential and do not share them with anyone.
You must provide accurate account information, including your name and organization details, and keep it up to date.
You are responsible for all activity on your account and for the actions of team members you invite to your organization.
Notify us at support@bravecrm.io if you suspect unauthorized access to your account.

4. Subscriptions and Billing

Brave CRM offers a Free plan and paid plans: Starter at ₹499 per month, Pro at ₹999 per month, and Business at ₹2,499 per month. Yearly billing is available at a 20% discount. Prices are listed in Indian Rupees and may include applicable taxes as shown at checkout.

Paid plans are purchased on the web at bravecrm.io. Payments are processed by Razorpay. Subscription purchases are not made inside the mobile app.
Subscriptions renew automatically at the end of each billing period until you cancel.
You can cancel anytime in the app. Your plan stays active until the end of the current billing period. See our Refund and Cancellation Policy for details.
If we change plan prices, we will give you advance notice before the new price applies to your next renewal.

5. Acceptable Use

You agree not to use the Service for any unlawful purpose. In particular, you agree not to:

Send spam or unsolicited messages to people who have not consented to hear from you.
Violate telecom regulations that apply to commercial messaging in India, including TRAI rules on unsolicited commercial communication and Do Not Disturb (DND) preferences.
Breach the terms of any connected platform. If you connect a WhatsApp Business account, you are responsible for complying with the WhatsApp Business and Meta platform terms.
Upload content you do not have the right to use, or interfere with the security or operation of the Service.

We may suspend or restrict accounts that violate this section.

6. Your Data

The CRM data you store in Brave CRM, including your leads, contacts, notes, documents, and conversations, belongs to you and your organization. We do not sell it and we do not use it for advertising.

You grant us a limited license to host, process, back up, and display your data solely to operate and improve the Service for you. You are responsible for the accuracy and lawfulness of the data you store, including obtaining any consents required to store your customers' contact details.

7. Third-Party Services

The Service works with third-party services such as Razorpay for payments, Google Firebase for push notifications, SMS providers for OTP delivery, and the Meta WhatsApp Business Platform if you connect it. These services are governed by their own terms, and we are not responsible for their acts or omissions.

8. Availability and Disclaimer

The Service is provided "as is" and "as available". We work to keep the Service reliable, but we do not warrant uninterrupted or error-free operation except where a specific commitment is stated in your plan. We may modify features from time to time.

9. Limitation of Liability

To the maximum extent permitted by law, Brave CRM is not liable for indirect, incidental, or consequential losses, or for loss of profits, revenue, or data. Our total liability for all claims arising from the Service is limited to the fees you paid us in the 12 months before the claim arose.

10. Termination

You may stop using the Service and delete your account at any time. See Delete account. We may suspend or terminate accounts that breach these Terms, with notice where reasonably possible. Sections that by their nature should survive termination will survive.

11. Governing Law

These Terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts of India.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by other reasonable means before the changes take effect. Continued use of the Service after changes take effect means you accept the updated Terms.

13. Contact

Questions about these Terms? Email us at support@bravecrm.io.